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EFFECTIVE
CHANGE MANAGEMENT & CHANGE COMMUNICATIONS
Overview: Managers face a challenging
job during times of change in achieving needed business
results while maintaining positive staff relations and
personal credibility. Many times, managers struggle
with the dual challenge of dealing with their own change-related
issues while at the same time helping with staff change
issues.
This program focuses on maintaining morale and productivity,
achieving business goals with existing resources, communicating
effectively, overcoming resistance while building buy-in
and commitment.
Learning Objectives: This course provides
managers with practical tools and models to effectively
plan, implement, and communicate change.
Participants will learn: |
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The four key fundamentals predicating change
success or failure (D,V,F,R), including how managers
can take appropriate actions in building these
fundamentals |
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A 4-stage transition model which identifies
where employees are at and what employees need
during change |
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Effective transition management strategies
to help employees move from resistance towards
acceptance and commitment to change |
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Applications of the transition model to real
workplace issues |
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A strategic influencing and communications
model to move past employee resistance and foster
buy-in and commitment |
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Practice in developing and presenting compelling
change communications on real workplace change
initiatives |
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Practical strategies for maintaining productivity
and morale, developing shared ownership of change
initiatives, and sustaining momentum and team
energy to ensure change success |
Method of Instruction: The course
is highly interactive, based on adult learning principles.
The instructor uses a variety of exercises, cases, and
workplace scenarios to ensure job relevance.
Course Outline: |
AM |
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Understanding Change Fundamentals (D,V,F,R) |
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Differentiating Change from Transition |
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Identifying and Working with the 3 Levels of
Resistance |
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Effective Transition Management Strategies |
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Case Study – Managing Change during Turbulent
Times |
PM |
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Strategic Change Communications – 4 step
Influencing Model |
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Mini-group session – Developing and presenting
effective change communications |
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Applications to workplace change initiatives |
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Strategies for building involvement and fostering
inclusiveness |
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Participant Action Plan: Stop/Start/Continue |
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DEALING
EFFECTIVELY WITH CHANGE
Targeted Audience: All Staff (note:
this course is intended primarily for staff / non-supervisors
and is offered in either a ½ day or full day
format. Can also be titled Coping with Change, Thriving
on Change, and other titles)
Purpose of Course: Ongoing change
continues to perplex employees as organizations try
to cope with limited resources, conflicting priorities
and demands, time pressures, and generally the need
to do more with less. Employees are concerned about
achieving necessary business goals while at the same
time preserving quality of life – both personal
and professional.
Learning Objectives: This course gives
employees both the knowledge and tools to maintain their
personal effectiveness during times of change.
Participants will learn: |
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The 3 types of resistance to change and how
to overcome |
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Differentiating ‘Change’ from
‘Transition’ |
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A 4 stage model of personal transition that
allows individuals to become more positive and
effective during change |
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Effective coping and support strategies including
how to do more with less, maintaining morale and
a sense of wellness, increasing confidence in
one’s competence, effective career actions
and strategies, reducing stress, maintaining personal
esteem, and staying motivated |
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Application of learnings to actual workplace
related change issues |
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Innovative solutions and activities for effectively
dealing with real change challenges |
Method of Instruction: The course
in highly interactive and engaging, based on adult learning
principles. The instructor uses a variety of exercises,
cases, and actual workplace scenarios to ensure job
relevance. Participants get a change to work in small
groups in examining workplace change challenges.
Course Outline: |
AM |
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Participant learning
expectations / course overview |
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Change Exercise
-- Normalizing Resistance to Change |
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Understanding Change
and Transition – 4 Stage Transition Model |
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Support Strategies
for Enhancing Personal Effectiveness during Change |
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Case study –
Dealing with Change |
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Application to Workplace
Issues and Challenges |
PM |
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Mini-group problem
solving sessions – Reducing stress, coping
with continuous change, improving communications,
initiating effective job and career strategies,
maintaining personal esteem and wellness, building
team support |
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The “Change
Game” -- Leveraging 4 Levels of Change Effectiveness |
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Personal Action
Plan: Stop/Start/Continue |
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Course
summary and closure |
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